Replies to This Discussion

Permalink Reply by Melissa DelBene on February 23, 2011 at 2:29pm

Hey shaun, I haven't heard anything either. I'm glad I'm not the only one. I've tried calling mohegan and ticketmaster and they were absolutely no help.

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Permalink Reply by Steven Pastorino on February 24, 2011 at 4:22am

Looks like refunds are going out.  Mine came yesterday, with an email from Topspin that came later.

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Permalink Reply by MIKE O'BRIEN on February 24, 2011 at 12:59pm

Don't get excited...

 

My refund failed; "insufficient funds" in the Topspin Media account.  This is a bunch of crap.

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Permalink Reply by Steven Pastorino on February 24, 2011 at 1:09pm

Mine showed as a credit to the card I used.. so went through. Did they send you a check?  Insufficient funds huh?  That's  F'd up.

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Permalink Reply by MIKE O'BRIEN on February 24, 2011 at 1:18pm

I used Paypal; their refund was an electronic payment to Paypal from their account but it didn't clear.  Hope somebody can step up and fix this.

Steven Pastorino said:

Mine showed as a credit to the card I used.. so went through. Did they send you a check?  Insufficient funds huh?  That's  F'd up.

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Permalink Reply by Ms. AC (Moderator) on February 24, 2011 at 1:21pm

Hi Mike,

 

I'm sorry to hear you got that error. Let me check with Topspin if they're aware of this and will be reaching out to you soon-- if they aren't I'll recommend you get in touch. We will get this sorted!

AC

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Permalink Reply by MIKE O'BRIEN on February 24, 2011 at 1:27pm

Thanks for quick reply...good luck to anyone else having problems.

Ms. AC (Moderator) said:

Hi Mike,

 

I'm sorry to hear you got that error. Let me check with Topspin if they're aware of this and will be reaching out to you soon-- if they aren't I'll recommend you get in touch. We will get this sorted!

AC

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Permalink Reply by Diane Azano on February 24, 2011 at 8:36pm

Same thing happened to me. Well, actually, I was refunded exactly half of the purchase, then the next day issued a refund for the other half of the purchase. On that day the first refund cleard and today, the second part of that refund is listed as "removed" in my paypal account due to insuffucuent funds in the seller's (topspins) bank account.  My paypal transaction lists it as a partial refund and no reply yet from Topspin. Have you found any resolution yet?

MIKE O'BRIEN said:

Don't get excited...

 

My refund failed; "insufficient funds" in the Topspin Media account.  This is a bunch of crap.

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Permalink Reply by stacy dyer on February 27, 2011 at 12:11pm

I had 2 tickets for the feb 13th show in cinncinatti ohio.does anyone have a phone number for topspin>thats who i got my tickets from.,never again!!! i hope Linkin Park does something about this,not only did my husband & I take off work but had to drive 2 hrs to stay in the hotel because they wouldnt give a refund:( What a Waste!!

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Permalink Reply by MIKE O'BRIEN on February 28, 2011 at 2:43pm

17 days and still no refund...

 

LP needs to put some pressure on Topspin Media. 

 

Stacy, we didn't get a refund on our hotel either. 

 

Never again!

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Permalink Reply by Casey Stapleton on March 2, 2011 at 5:01am

Trust me even the Topspin customer service is no help... they don't care they make promises then never deliver I am still waiting FOUR business days later for them to resolve the "insufficent funds fiasco". Here's my exchange below in case it helps anyone else move along faster with their refunds...

Casey Stapleton, Feb-18 16:02 (PST):

I am writing in regards to the cancelled show on February 11, 2011 at Mohegan. I have been awaiting information on how my tickets would be refunded as per your email sent on 2/11/2011. I have yet to receive any information. I am extremely dissatisfied with the service, which has been given, and lack of communication as to when I will receive my refund. I understand that rescheduling is what is trying to be done but I have received no information as to what is happening and would like money back for a service I did not receive nor does it seem like I will receive it in the reasonable one year time frame that the ticket states breaks this contract. I would appreciate any information, which would at least appear as if you are planning on refunding or rescheduling this concert within a reasonable amount of time.

Thank you,

Casey Stapleton

 

Miranda Degnan, Feb-18 16:42 (PST):

Hi Casey ~

Linkin Park has been forced to cancel their February 11th show in Uncasville, CT at the Mohegan Sun Resort and Casino-Sun Arena. Lead vocalist Chester Bennington is ill and under doctor's orders to refrain from performing. The band sincerely regrets this unavoidable cancellation and apologizes to fans for any disappointment caused.

Since you have purchased tickets directly from LinkinPark.com, we'll email you in the next few days with details regarding your refund.

Included is a redemption code to download any past show.

1. To redeem your show go to http://downloads.linkinpark.com

2. Choose the show you want and then enter the unique code and click redeem.

3. If you need any help please contact downloadsupport@linkinpark.com

Kind regards,

Miranda

Casey StapletonLoading...Feb 20 (10 days ago)

Yes I know that they cancelled this show and why they did I am not complaining about that. I also know that it has been over a week and I have been awaiting the same information that you said a week ago you would be explaining in a few days about refunds and yet I still get in a few days again. I feel that you did not even read this email nor answer the question at hand. I would like to know WHEN I will be getting MY money back. Nine days and counting is not acceptable. I am extremely diappointed and may be looking into what legal options I may have if I do not hear within a reasonable ammount of time about my refund.

Casey Stapleton Feb 21 (9 days ago)

Why did I receive only a partial refund and not the full amount?

Miranda Degnan, Feb-21 16:55 (PST):

Hey Casey,

As of today your refund has been processed in full to all canceled Linkin Park performances. At minimum, it typically takes between 3 to 5 business days for the reversal to appear on your credit card statement, however some banks process refunds at the end of their billing cycle.

We sincerely apologize for any confusion you have had during this process and appreciate your patience.

Best,

Miranda

Casey Stapleton Feb 24 (5 days ago)

I just recieved a notice from paypal that the other half of my refund has failed attached is the email I received.

 The refund sent by Ian Rogers (pprice@topspinmedia.com) did not clear from the

sender's bank. You have not received funds for this payment in your PayPal

account.

 

Please contact Ian Rogers regarding this refund.

 

Miranda Degnan, Feb-25 11:30 (PST):

Hey Casey ~

We're aware of this issue and working with our payment processor to resolve the matter and resubmit the refunds. I apologize for any inconvenience and we expect to have this resolved within the next business day.

If you have additional questions regarding your refund, it would be super helpful if you would write in directly to our customer support department: http://app.topspin.net/account/help_public

Kind regards,

Miranda

Casey Stapleton to Topspin

show details 7:40 AM (20 minutes ago)

 

It has been FOUR business days now since this issue has occured and there has been no word on what is going on or how it has been resolved please explain what has happened... At this rate you have made so much on the interest of the money paid for these tickets it is a crime for you to withhold our money. Please advise as to how you are solving this or the steps that are being taken.

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Permalink Reply by stacy dyer on March 2, 2011 at 12:52pm

ok,now yesterday got an email from topspin saying they tried to send a refund to my credit card but it had expired so i have to wait til the end of the month to get a check,NO TOPSPIN my card isnt expired i use it everyday!!!it expires 09-12 this is the worst business ever!!wonder if the better business bureau would like to hear about this???

stacy dyer said:

I had 2 tickets for the feb 13th show in cinncinatti ohio.does anyone have a phone number for topspin>thats who i got my tickets from.,never again!!! i hope Linkin Park does something about this,not only did my husband & I take off work but had to drive 2 hrs to stay in the hotel because they wouldnt give a refund:( What a Waste!!

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