Replies to This Discussion

Permalink Reply by Stephen R. Husak on March 2, 2011 at 12:56pm

I am also in the same boat as others here - only a partial (1 ticket) worth of refund, with 3 tickets worth that "failed" due to insufficient funds.

 

TopSpin is a joke... they have inconsistent messenging (refunds of shipping - I know the stamp on my envelop was way less than 4.97), and this is the worst customer services I've ever encountered. I wonder, are they owned by comcast?

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Permalink Reply by Casey Stapleton on March 2, 2011 at 1:00pm

Already put in a complaint into the BBB... hasn't done anything for me so far

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Permalink Reply by MIKE O'BRIEN on March 2, 2011 at 1:06pm

LP needs to step up and help out their loyal fans!

 

We are being screwed and they are standing on the sideline.

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Permalink Reply by stacy dyer on March 2, 2011 at 1:16pm

i know,doesnt linkin park read these posts?wonder why their not commenting & if they have contacted topspin?

MIKE O'BRIEN said:

LP needs to step up and help out their loyal fans!

 

We are being screwed and they are standing on the sideline.

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Permalink Reply by Lisa Garcia on March 3, 2011 at 5:05am

Of course they don't read these posts because management and moderators take care of the site and management doesn't want them to know terrible they are. Come on management! This is office work, paperwork, it's an easy job. No concert=give everyone a refund. You have our money, there was no concert, so give it back.

 

I bought two tickets and only got a refund for one. Enough with the ridiculous apologies! I was heartbroken the DC concert wasn't rescheduled. I now need my money back so I can move on.

 

I'm not going to be taken for a fool by LP, their management, or whatever. Never again.

 

I wish a could get a refund for my annual LPUX membership.

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Permalink Reply by dragonlp20© (Mod) on March 7, 2011 at 11:04am

Just to update you guys, those of you that have already voiced your concerns should be getting an email from TopSpin, as we have sent a request to them to speak with you directly on this matter.  Please let us know of any progress so we may help you guys get your money back.

 

- Dan

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Permalink Reply by Topspin Customer Support on March 9, 2011 at 2:13pm

Hey Linkin Park fans.  We're so sorry for the continued delay in processing your refunds. When we submitted the bulk refunds in February, we ran in to some unforeseen glitches with our payment processor. Please know that we are working daily with them to resolve the matter. You will receive your refund and we hope that we'll be able to wrap this up this week. An email will be sent when we are able to resubmit the refunds so you'll know that yours has been processed.

 

If you have additional questions, please contact our customer support team directly and we'll also be posting updates in our Linkin Park article.

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Permalink Reply by MIKE O'BRIEN on March 11, 2011 at 9:39am

I have very little faith in Topsin at this point; I have been hearing "this week" for about a month now. 

 

I have opened a dispute against topsin with paypal and filed a complaint with the BBB.  I would advise others to do the same.

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Permalink Reply by MIKE O'BRIEN on March 14, 2011 at 9:05am

Guess what?

 

The week went by and they didn't wraqp anything up.  Surprised?  I'm not

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Permalink Reply by Lisa Garcia on March 14, 2011 at 4:08pm

I need to file a complaint with the bbb too.

Just checked my PayPal account and still no refund. I find it disgusting that no one steps up to make this right. You are stealing our money and no amount of apologies makes that okay. If you can't work out your issues with PayPal you need to learn how and find a way to get our money back to us. And, no, a 40% off LP merchandise will not do. Actually, that was very insulting. As if you were saying "Spend more money because we didn't get enough of it yet." Don't take for idiots.

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Permalink Reply by MIKE O'BRIEN on March 21, 2011 at 11:17am

Got my refund.  Not from topspin and not from Linkin Park.

 

Disputed the charge with Paypal they refunded my money.  Screw Topspin and screw Linkin Park...thanks for nothing.

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Permalink Reply by Terrin Vann on December 14, 2011 at 1:04pm

Hey its December.... Can I please have my money?? Or something. Please

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