Hi, my name is Alessandro Failaz da Costa. I did the pre order the album Living Things here in Brazil, I received a message from Chester Bennington that certified that I would get the album on 6/26/2012. But we are on 7/9/2012, and I still have not received the album in my house and I was charged by the value of the album, which in Brazilian currency amounts to R $ 70,00. I wonder how long it takes for the album to be sent to another country and what the forecast for the arrival of the album in my house? Sorry if my writing is wrong. I do not know speak English and I use a automatic translator when I talk with someone from another country. Like the attention to and look forward to answer.
This should be a favour to you, I guess. LOL.
I did not received the cd either, I also sent many email to customer services without any answers. So I decided (and I suggest you to do so) to call my credit card company and dispute the charge.
The confirmation e-mail that you have received says this:
If you have a question about your pre-order download, please contact our customer service department by sending an e-mail to firstname.lastname@example.org so we may accommodate your request.
So contact the e-mail and ask them for some help.