Linkin Park album A Thousand Suns CD+DVD edition not shipping?

I pre-ordered the CD+DVD deluxe edition of the new LP album A Thousand
Suns and it let me download the digital version last week on the day it
came out (9/14/10) and my receipt said the physical version that came
with the DVD would ship on 9/21/10 (last Tuesday)....

I still haven't received it in the mail yet, and I just looked up the order
status and the order status of it is still "Pending", the tracking #
just says "N/A", shipment method is still blank, and the ship date still
says "9/21/10" even though it says it hasn't even been shipped yet.

And yes, I entered my address and billing info correctly because it says it on the order status page.

Can someone please explain this or how to fix this so I can get my CD+DVD album sometime soon?????

Tags: CD, CD+DVD, DVD, Deluxe, Hybrid, Theory, a, album, linkin, mail, More…order, ordered, park, physical, pre, pre-ordered, problem, ship, suns, thousand, tuesday, version

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Hmmmm...did you get it yet? I'm about to order the same thing.
The same problem for me. What is going on? Will we get our albums or not?

Ignas Ramasauskas said:
The same problem for me. What is going on? Will we get our albums or not?



I actually just got it from the UPS today. What I did was that I looked at my order status/receipt and saw the customer service email, which was customerservice@bandmerch.com, and sent them a email about it and now they fixed everything. Hope this helps both of you...


LanceRevoir said:

Ignas Ramasauskas said:
The same problem for me. What is going on? Will we get our albums or not?

Yes, I did the same thing and I thing it's moving on ;)



I actually just got it from the UPS today. What I did was that I looked at my order status/receipt and saw the customer service email, which was customerservice@bandmerch.com, and sent them a email about it and now they fixed everything. Hope this helps both of you...
I ordered this September the 5th and still no sign of it arriving, order status still says "pending" no tracking number either. I tried emailing someone and all I have received is an automated email response. I mean it's been almost a month now, 2 days short of a month... I would love to know when I will be getting mine. The original ship date was supposed to be the 10th...
My order status still says "pending", but I have already got my package. Who did you write to? Because I wrote to 4 or 5 companies, because mine was held in Polska I think. It was there in Sep 14, but there were some problems with sending it. I wrote to these in a row: Topspin, Customer service, they are both in your receipt. If you write to them I think they should help you, because that was mine problem's solve. I hope this will help.
Well, I actually got a response from them about an hour after you posted Ignas... The email I got said it was being shipped and would arrive by the 14 of Oct. I'm hoping it does!


Ignas Ramasauskas said:
My order status still says "pending", but I have already got my package. Who did you write to? Because I wrote to 4 or 5 companies, because mine was held in Polska I think. It was there in Sep 14, but there were some problems with sending it. I wrote to these in a row: Topspin, Customer service, they are both in your receipt. If you write to them I think they should help you, because that was mine problem's solve. I hope this will help.
It's good to hear, I think you'll get your album ;)

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