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Permalink Reply by Wendy on October 1, 2010 at 11:35am

Hmmmm...did you get it yet? I'm about to order the same thing.

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Permalink Reply by Ignas Ramasauskas on October 4, 2010 at 11:07am

The same problem for me. What is going on? Will we get our albums or not?

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Permalink Reply by LanceRevoir on October 4, 2010 at 3:11pm

Ignas Ramasauskas said:

The same problem for me. What is going on? Will we get our albums or not?

I actually just got it from the UPS today. What I did was that I looked at my order status/receipt and saw the customer service email, which was customerservice@bandmerch.com, and sent them a email about it and now they fixed everything. Hope this helps both of you...

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Permalink Reply by Ignas Ramasauskas on October 4, 2010 at 9:25pm

LanceRevoir said:

Ignas Ramasauskas said:

The same problem for me. What is going on? Will we get our albums or not?

Yes, I did the same thing and I thing it's moving on ;)

I actually just got it from the UPS today. What I did was that I looked at my order status/receipt and saw the customer service email, which was customerservice@bandmerch.com, and sent them a email about it and now they fixed everything. Hope this helps both of you...

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Permalink Reply by Spencer on October 8, 2010 at 8:42am

I ordered this September the 5th and still no sign of it arriving, order status still says "pending" no tracking number either. I tried emailing someone and all I have received is an automated email response. I mean it's been almost a month now, 2 days short of a month... I would love to know when I will be getting mine. The original ship date was supposed to be the 10th...

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Permalink Reply by Ignas Ramasauskas on October 8, 2010 at 11:31am

My order status still says "pending", but I have already got my package. Who did you write to? Because I wrote to 4 or 5 companies, because mine was held in Polska I think. It was there in Sep 14, but there were some problems with sending it. I wrote to these in a row: Topspin, Customer service, they are both in your receipt. If you write to them I think they should help you, because that was mine problem's solve. I hope this will help.

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Permalink Reply by Spencer on October 8, 2010 at 10:19pm

Well, I actually got a response from them about an hour after you posted Ignas... The email I got said it was being shipped and would arrive by the 14 of Oct. I'm hoping it does!


Ignas Ramasauskas said:

My order status still says "pending", but I have already got my package. Who did you write to? Because I wrote to 4 or 5 companies, because mine was held in Polska I think. It was there in Sep 14, but there were some problems with sending it. I wrote to these in a row: Topspin, Customer service, they are both in your receipt. If you write to them I think they should help you, because that was mine problem's solve. I hope this will help.

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Permalink Reply by Ignas Ramasauskas on October 9, 2010 at 1:39am

It's good to hear, I think you'll get your album ;)

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