Hey,
I pre-ordered the album like a week and a half to two weeks ago. I did get the first remix which is awesome by the way. I've been waiting for the e-mail to let me download the actual album, but I have not received one. Do I have to go to Itunes to download it or what? I really want it, and to start listening to it.
Thanks,
Tammy
Tags:
Permalink Reply by Cameron Canobie on June 28, 2012 at 12:56am Hi Tammy,
I'm having the same problem, although I haven't even received the first remix, so you're ahead of me there. I'm sure there is a customer support team we should be able to contact, but i can't find where for the life of me..
Permalink Reply by Tammy L Caudle on June 28, 2012 at 1:27am Hi there,
Neither can I. I tried looking for one before I posted in the forum. I'm sorry that you haven't even gotten your remix. Hopefully, you'll get it soon!
Cameron Canobie said:
Permalink Reply by Cameron Canobie on June 28, 2012 at 3:26am I've opened a ticket with Payapal's resolution centre, hopefully they can help me out. I hope you find a way to get in contact with them!
Permalink Reply by Rositsa (Moderator) on July 4, 2012 at 8:19pm Still haven't received an e-mail?
Permalink Reply by Rositsa (Moderator) on July 4, 2012 at 8:20pm Try this:
"If any of the above information is incorrect, please contact our customer service department by sending an e-mail to LivingThingsStore @ b3custserv.com so we may accommodate your request."
or this:
https://warnerbrosrecordsstore.com/cart/DigitalDelivery.aspx?oid=20...
Permalink Reply by Cameron Canobie on July 5, 2012 at 5:16pm Hey Rositsa,
The second link worked; thanks heaps!
Where did you get the address for the customer service department?
Permalink Reply by Rositsa (Moderator) on July 6, 2012 at 1:23am It's in the first e-mail that you received after you pre-ordered, at the end of the e-mail
You're welcome :)
Permalink Reply by Cameron Canobie on July 6, 2012 at 4:26am Oh okay, I didn't even receive that email. I had no confirmation that my order went through until my cd arrived yesterday.
Permalink Reply by Tammy L Caudle on July 6, 2012 at 7:30pm Thank you! I finally found that e-mail you were talking about. I was looking for LinkinPark as the sender, not Warner Brothers. I have it now! The day is saved. =o) Thanks again.
Rositsa Ivanova (Mod) said:
Try this:
"If any of the above information is incorrect, please contact our customer service department by sending an e-mail to LivingThingsStore @ b3custserv.com so we may accommodate your request."
or this:
https://warnerbrosrecordsstore.com/cart/DigitalDelivery.aspx?oid=20...
Permalink Reply by Mary Arias Villafruela on July 13, 2012 at 3:31am When I try to download it from here: https://warnerbrosrecordsstore.com/cart/DigitalDelivery.aspx?oid=20...
it says there's a problem with my download, and the number of downloads is exceeded.
I'm getting tired of this. Can anyone help me? :(
Permalink Reply by Rositsa (Moderator) on July 13, 2012 at 10:47am I wrote down, how you should contact support/customer service.. read the whole discussion one more time.
Permalink Reply by Dax Wong on July 14, 2012 at 1:17am i've got the same thing,i pre-ordered in april,cd version with a "digital version",in the ordering page it said i can get a digital version for free after the release of new album at 6.26th. but i got no confirm mail or any other order number,code etc.
do i need to pay another $11.99 on iTunes to buy that digital version?


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Hi Tammy,
I'm having the same problem, although I haven't even received the first remix, so you're ahead of me there. I'm sure there is a customer support team we should be able to contact, but i can't find where for the life of me..