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Permalink Reply by salvatore spurge jr on February 20, 2011 at 4:09pm

same here...i'm waiting as well...i emailed customer support and they never responded.

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Permalink Reply by Ms. AC (Moderator) on February 24, 2011 at 1:38pm

Hi,

 

I'm so sorry to hear you never received a note from topspin. Did you contact them here? https://app.topspin.net/account/help_public The refunds have taken a bit longer than hoped but they are currently being processed and then should take 3-5 days to hit your bank account.

 

Feel free to message me if you haven't received a thing early next week and we'll figure out a way to help get you taken care of.

 

Thanks,
AC

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