I would like to open a quick discussion regarding the "Report an Issue" feature. Many of you have been using the feature to report problem users, account issues, and site issues. THANK YOU!!!
However, we have also been getting a lot of reported issues that aren't actually problems on the site. The "Report an Issue" feature is to be used for the following:
There is also an option for "Other" if you are having a problem that does not fit into the other categories.
So, when not to use the "Report an Issue" feature? Please do not use the feature to ask when Linkin Park will be touring, if they will be coming to your country/state/city, to tell us how much you love them, or to ask Linkin Park questions. I realize it says you are reporting an issue to Linkin Park, but the band members do not actually get reported issues (I am hoping to have this updated so there is no confusion). The site Administrators and Moderators receive reported issue emails.
If you have any questions, please reply to the discussion and we will do our best to answer any questions or issues you may be having.
As always, thank you for helping us make this the best LP.com possible!
~LP.com Staff
Permalink Reply by Chris Banisch on March 4, 2010 at 10:59am
Permalink Reply by Ms. AC (Moderator) on March 4, 2010 at 11:14am there is such thing as adult content on this site? im confused..
Permalink Reply by Chris Banisch on March 9, 2010 at 8:58pm
Permalink Reply by Taminator (moderator) on March 28, 2010 at 8:55pm
Permalink Reply by Tiernan (Moderator) on April 11, 2010 at 8:40pm
Permalink Reply by Taminator (moderator) on April 13, 2010 at 7:46am Also, so you guys know, this is what happens once you hit "send report" (or whatever it says:
• An email gets sent to the Issues email box
• One of the moderators opens the message
• they take appropriate action
We don't sit around waiting for issues to be reported, so we ask that you only submit one (1) ticket, then just trust that we are taking care of it. Here lately we've been noticing some users send duplicate reports only 5 minutes after their previous one - and it's the exact same issue. So please give us time to notice :)
Also, if you are reporting a specfic user / content, please hit the Report link on the user profile (if reporting an user) or on the full page view of the content. We ask this because the report that is generated tells us where you are reporting from. (hell, here is a sample report)
A_User reported the following issue on LinkinPark.com
URL Reported:http://linkinpark.com/?xg_source=msg_report [*this is where we see where you were at when you reported*]
Issue:Abusive {*or whichever you select*}
Additional Information: {*this is where the additional info you type goes*}
Network: linkinparknetwork
User: A_User
Email: YourRegisteredEmail@server.lpn
Send A_User a message here:
{*links back to your profile*}
For additional questions or to contact Ning, please click here:
http://help.ning.com
Thanx all for your help in keeping LP.com a fun place to be :)
-Dragon
Permalink Reply by LinkinPark4Liife<3 on April 18, 2010 at 11:00am
Permalink Reply by Annie Wallach on November 11, 2010 at 12:37pm Not sure if this is where I need to do this, but I'm having a bitch of a time finding where it should be. Apologies in advance.
I've been trying the test button for LPU9 on the Test Access page (http://ww3.linkinpark.com/testaccess/) and I keep getting a message I don't have access to that product. I know I'm an LPU9 member, so is this a glitch?
Permalink Reply by Annie Wallach on November 11, 2010 at 1:52pm Did you switch your LPU 9 account from LPU.com to this site? You must do that first.
Check your email (including Junk/Spam folder) for an email from LPU HQ giving you a special code to switch the account over to lpu.lp.com ... you must do this by the end of the month or will forfiet the rest of your LPU 9 subscription
Annie Wallach said:Not sure if this is where I need to do this, but I'm having a bitch of a time finding where it should be. Apologies in advance.
I've been trying the test button for LPU9 on the Test Access page (http://ww3.linkinpark.com/testaccess/) and I keep getting a message I don't have access to that product. I know I'm an LPU9 member, so is this a glitch?

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