Topspin Media Order Problems
Hello.
I ordered the LPUX Demo cd (without membership to LPU because mine expires in 2012 I believe) on November 21 of this year, and the receipt says it shipped November 28. It is December 16, and I haven't gotten it yet. I've ordered from LP many times before, but it's never taken more than two weeks. I emailed the Topspin Media support team five days ago and haven't heard from them. I emailed them again today.
I have my suspicions that it's my mail service, but this is still ridiculous.
If anyone has anything to help me, I'd appreciate it.
Replies to This Discussion
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Permalink Reply by Linda Bartolone-Mio Bertolo on -
On May 3, 2011 I ordered the: LPUX Annual Membership that come with a Merch Package (t-shirt, Device case and a Mike Shinoda Print). Only July 22, 2011 I emailed them asking for a status update only to again get the reply: "Please allow a minimum of 8-10 weeks for shipping after you order your package. You do not need to contact customer support to determine the status of your package because LPU will keep you up to date on the package status."
It's been 12 weeks since I placed the oder, my credit card was IMMEDIATELY charged - I have gotten no updates on shipping other than the receipt which said "usually ships in 72 hours".
If I'm not the only one being effected like this trying to purchase LP merchandise - this is TopSpin is a bad mark on LP's good name!
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