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Permalink Reply by Rositsa (Moderator) on July 4, 2012 at 8:17pm

what do you exactly need?

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Permalink Reply by Dax Wong on July 7, 2012 at 4:12am

Rositsa Ivanova (Mod) said:

what do you exactly need?

i pre-order the new album in april,with a digital version ,but i haven't got the code yet,which is the key for that digital album

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Permalink Reply by Rositsa (Moderator) on July 7, 2012 at 12:27pm

"If you have trouble downloading the digital content please go to our site and review our Frequently Asked Questions before contacting our customer service department.

If you have a question about your pre-order download, please contact our customer service department by sending an e-mail to wbr@b3custserv.com so we may accommodate your request."

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Permalink Reply by Carlos Chevez on July 9, 2012 at 10:54am

do they have a web chat?

Rositsa Ivanova (Mod) said:

"If you have trouble downloading the digital content please go to our site and review our Frequently Asked Questions before contacting our customer service department.

If you have a question about your pre-order download, please contact our customer service department by sending an e-mail to wbr@b3custserv.com so we may accommodate your request."

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Permalink Reply by Rositsa (Moderator) on July 10, 2012 at 12:53pm

Does it say so? I guess they don't, since they didn't write it down.

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